Every standard booking with Pacer Logistics includes a transit warranty of up to $350. Sending something worth more? Add extra cover of up to $100,000 when you check out.
$350 Transit Warranty Included on Standard Bookings
Extra Cover Up to $100,000
Choose Your Cover at Checkout
Cover is provided through our partners FreightSafe and Freight Insure, and applies to shipments within Australia.
Standard bookings come with a transit warranty of up to $350 at no extra cost. If your shipment is lost or damaged in transit, you can claim up to that amount, on the warranty's terms.
If what you're sending is worth more than $350, you can add extra cover of up to $100,000. You choose the amount at checkout, and the price is shown before you pay.
Cover is subject to the transit warranty’s full terms, including its inclusions, exclusions and limits.
When you book, choose your cover on the checkout screen, using the cover option, before you pay. Select the amount that matches the value of what you're sending.
Extra cover can't be added once your shipment has been picked up, so choose it when you book.
Some items and losses aren't covered by the transit warranty or by extra cover:
This is a summary. If you’re unsure whether something is covered, contact us before you book.
Enter the packed size and weight accurately when you quote. If what the courier collects doesn't match what you declared, the price can change, and it can complicate a claim.
Use a strong box, cushion the item on every side and fill any empty space. Good packing protects your item and your claim.
You'll need the supplier or cost invoice to claim, so keep it. Take photos of the item and the packed box before pickup.
If your shipment contains dangerous goods, such as aerosols or batteries, tick the DG box when you quote. Some dangerous goods can't be covered at all.
Start by checking your parcel's latest status with our Track a Parcel tool. If it's lost or arrives damaged, keep the item and all packaging, and take photos straight away.
Then email your claim to pacer@freightsafe.com, with:
Claims must be lodged within these time limits:
Tip: if a delivery looks damaged, note it when you sign for it. You get more time to claim.
Yes. Standard bookings include a transit warranty of up to $350, at no extra cost.
Up to $100,000. You choose the amount at checkout, and the price is shown before you pay.
Choose your cover at checkout, before you pay. Cover can't be added once your shipment has been picked up.
No. The transit warranty and extra cover apply to shipments within Australia only.
It depends mostly on how quickly we receive everything needed to assess it. Sending your consignment number, proof of value and photos with your claim is the fastest way to a decision.
Compare 50+ Australian couriers, choose the cover that suits what you're sending, and book online.