Answers to common questions about comparing couriers, prices, booking, delivery, tracking and support at Pacer Logistics. Choose a topic or scroll to find your question.
Pacer Logistics is an Australian courier comparison, booking and tracking platform. We compare live rates across 50+ Australian couriers so you can book the right service and track any parcel in one place.
No. We compare couriers rather than delivering parcels ourselves. You book through us, and the courier you choose collects and delivers your shipment.
Pacer Logistics is part of Pacer Group. We've been supporting businesses with their freight since 2024, and our own platform launched in July 2026. Read more about us.
We compare 50+ Australian couriers, including FedEx, StarTrack, Team Global Express, Aramex, Allied Express, CouriersPlease, TFM Xpress and Bonds. The couriers you see depend on your route and shipment.
Enter your pickup and delivery suburbs or addresses, an optional preferred pickup date, and your shipment's quantity, packaging, weight and dimensions. Choose Parcel, Pallet, Same Day or International, then get a quote to compare your options side by side.
Yes. Quoted prices are in AUD and include GST, fuel and fees.
It can if your shipment details change during booking. Couriers can also adjust the price if the size, weight or packaging they collect doesn't match what you declared, so measure and weigh the packed shipment carefully.
You can pay by debit or credit card (Visa, Mastercard or American Express). Card payments are processed securely by Stripe, and you can choose to save your card with Stripe for faster checkout next time. Approved business account holders can also pay by invoice, after a credit check.
Your results are tagged Cheapest and Fastest, and you can filter by either. Each option shows its price, pickup date and estimated delivery date, so you can weigh cost against timing.
No. You can compare and book without an account. If you send regularly, a business courier account gives you better rates.
Bookings are made online. If you'd like help, our team can guide you through getting a quote, setting up an account and booking, by email, Monday to Friday, 9am to 6pm Sydney time.
Yes, before pickup. Contact us and we'll cancel it and refund you, less any cancellation fee the courier charges. If the courier comes to collect and can't, for example because no one is there, the address can't be reached or the goods aren't ready or packed, the courier's futile pickup fee is taken from any refund or charged to you.
Yes. Switch on residential pickup when you get your quote, and you'll see couriers that can collect from a home address. There's a residential drop-off option for deliveries to homes too.
You can add a preferred pickup date when you quote. Every result shows its pickup date, so you can choose a courier that collects when you need it.
Some, yes. Tick the DG box when you quote. Some dry batteries, consumer goods, small quantities of aerosols and paints can be sent with a declaration and a surcharge, subject to the courier's approval. Explosives, fireworks, firearms, ammunition, illegal drugs, radioactive materials and unregistered hazardous chemicals can't be sent at all.
Yes, in all Australian capital cities. Book by 12pm for standard same day delivery, or up to 2pm for a VIP same day service. Cut-off times are in your pickup city's local time.
For overnight and next day services, you can request a specific delivery time, but it isn't guaranteed.
Yes. Compare prices and estimated delivery dates for any interstate courier route in one search.
Yes. Choose the Pallet option when you quote. For more on pallet and bulk freight services, see our Pallet & Freight Courier service.
Yes, to most countries, including the USA, UK, China, New Zealand, Canada and Europe. Choose International when you quote to compare options. See international courier and shipping for how customs and duties work.
Yes. Enter any tracking number in our Track a Parcel tool to see its live status, whoever you booked with. You don't need an account.
Yes. Tracking covers international shipments as well as Australian couriers, including parcels coming into Australia from overseas.
You don't need to know. We work out the courier from your tracking number. If it could match more than one courier, we'll ask you to choose the right one.
Tracking updates as soon as the courier scans your parcel. Couriers don't scan at every point in the journey, so the status can stay the same for a while, especially on longer interstate or international trips.
Standard bookings within Australia include a transit warranty of up to $350. You can add extra cover of up to $100,000 at checkout, before you pay. International shipments aren't covered. See Shipment Cover for what's included and excluded.
Check its latest tracking status first. If it's lost or arrives damaged, keep the item and packaging and take photos. Then email your claim to pacer@freightsafe.com with your consignment number, proof of value (such as the supplier invoice) and photos of the item and outer packaging. Time limits apply: 7 calendar days if damage was noted when you signed for the delivery, 1 business day if it wasn't, and 14 calendar days from the pickup date for a parcel that wasn't delivered.
Call 02 9189 4372 or email help@pacerlogistics.com.au.
Monday to Friday, 9am to 6pm Sydney time. We're not available on weekends.
Enquiries sent through our contact form are usually answered within an hour during business hours.
Our team can help with quotes, bookings and tracking, Monday to Friday, 9am to 6pm Sydney time. Or, if you're ready, compare couriers and book your shipment online.