By Pacer Logistics6 min read
A quick overview before you dive in:
Sending something in Australia often means checking several courier websites, comparing prices that aren't worked out the same way, and then tracking the parcel somewhere else again. Pacer Logistics was built to put those steps in one place.
This article explains what Pacer does, how quoting, booking and tracking work, and what's worth knowing before your first booking.
Pacer Logistics is an Australian courier comparison, booking and tracking platform. We compare live rates across 50+ Australian couriers, including FedEx, StarTrack, Team Global Express, Aramex, Allied Express, CouriersPlease, TFM Xpress and Bonds, so you can choose the right service for your shipment and book it in one place.
Pacer isn't a courier itself. You book through us, and the courier you choose collects and delivers your shipment. Pacer Logistics is part of Pacer Group. We've been supporting businesses with their freight since 2024, and launched our own platform in July 2026.
Every courier has its own routes, speeds and prices. If you always book with the same one, you only ever see that courier's price and delivery date, so you can't tell when another option would have been cheaper or faster.
Comparing puts the options side by side. You enter your shipment details once, see live prices and delivery dates from every courier that can take your route, and choose what matters most to you this time: the lowest price, the fastest delivery, or a balance of both.
Choose Parcel, Pallet, Same Day or International. Then enter the pickup and delivery suburbs or postcodes (or full addresses), an optional preferred pickup date, and your shipment's quantity, packaging, weight in kilograms and length, width and height in centimetres. Switch on residential pickup or drop-off if either address is a home, and tick the dangerous goods box if your shipment contains any.
Each result shows the courier, the service, the price in Australian dollars including GST, fuel and fees, the pickup date and the estimated delivery date. Results are tagged Cheapest and Fastest, and you can filter by either.
Choose the option that suits you and book online. You don't need an account. You can pay by debit or credit card (Visa, Mastercard or American Express), processed securely by Stripe.
Once your shipment is booked, you can follow it from pickup to delivery with your tracking number. There's more on how tracking works below.
Same day delivery is available in all Australian capital cities. Book by 12pm for standard same day delivery, or up to 2pm for a VIP same day service, in your pickup city's local time. For overnight and next day services, you can request a delivery time, though it isn't guaranteed. See Same Day & Overnight Courier for more.
Interstate quotes include road express, air freight and premium priority options where available, so you can weigh price against speed on any route between states. See Interstate Courier for more.
You can ship worldwide, including to the USA, the UK, China, New Zealand, Canada and Europe, with global couriers including FedEx and DHL Express. Import duties and taxes are usually paid by the receiver when the shipment arrives. You can also book shipments into Australia. See International Courier & Shipping for how customs and duties work.
Four freight couriers offer pallet services through Pacer, for pickups and deliveries at businesses or homes. If you need a forklift or tail-lift at either end, say so when you quote, or your pickup or delivery can be delayed. See Pallet & Freight Courier for more.
Sending furniture, equipment or something else too big for a standard parcel? We recommend putting a single large item on a pallet and choosing Pallet when you quote. Size and weight limits depend on the courier you choose. See Large & Bulky Item Courier for packing tips.
Some dangerous goods can be sent with a declaration and a surcharge, subject to the courier's approval, including some dry batteries, consumer goods, small quantities of aerosols and paints. Explosives, fireworks, firearms, ammunition, illegal drugs, radioactive materials and unregistered hazardous chemicals can't be sent at all, and perfume can't be sent internationally by air freight.
Our Track a Parcel tool works with any tracking number from the couriers we cover, including parcels you booked directly with the courier and international shipments. You don't need an account.
We work out which courier your number belongs to automatically. If it could match more than one, we'll ask you to choose. The status updates as soon as the courier records a new scan, although couriers don't scan at every point in the journey, so a status can stay the same for a while on longer trips.
Standard bookings within Australia include a transit warranty of up to $350 at no extra cost. If you're sending something worth more, you can add extra cover of up to $100,000 on the checkout screen, before you pay. Extra cover can't be added once your shipment has been picked up, and cover applies to shipments within Australia only. Cover is provided through FreightSafe and Freight Insure.
Some items aren't covered, such as currency, antiques, works of art and some dangerous goods, and claims have strict time limits, so report any loss or damage straight away. Shipment Cover explains what's included, what isn't and how to claim.
You don't need an account to book, but if you send regularly, a business courier account gives you rates quoted for your business. Any business with a valid ABN can open one, and there's no minimum number of shipments. Account holders can pay by card, or apply for invoicing with credit terms, which needs a credit check.
Our team is available Monday to Friday, 9am to 6pm Sydney time, by phone and email. Bookings are made online, and the team can guide you through getting a quote, setting up an account or booking. If you'd like to ask something first, contact our team. Enquiries are usually answered within an hour during business hours. You'll also find answers on quotes, booking, delivery, tracking and cover in our FAQ.
Pacer Logistics brings courier comparison, booking and tracking together, so you can see your options, choose on price or speed, and follow your shipment to delivery without juggling courier websites.